Returns & Refunds
Something not right with your order? Here is how we make it right.
Every item is printed just for you, and we stand behind the quality of every one. If something is wrong on our side, we replace it free of charge.
What we replace for free
Damaged or defective
A flaw in the garment or the print.
Wrong item
A different design, style, color or size than you ordered.
Lost in transit
Your package never arrived or tracking stopped moving.
How to make a claim
- Email us at [email protected] with your order number.
- Add photos of the item and the problem (a close-up of the print helps).
- We review it and, once approved, send your free replacement within 72 business hours.
Size exchanges
Because every order is made to order, we don’t refund for a wrong size, color or design choice. You can exchange unworn, unwashed apparel once for a different size of the same style and color within 10 days of delivery. Return and exchange shipping is paid by the customer. Posters, mugs, phone cases and other non-apparel items can’t be exchanged.
Returns
Please email us before sending anything back; we will reply with the return address and instructions. Returns that weren’t approved first, or items that have been worn, washed or damaged, can’t be refunded or replaced.
Approved returns go to:
301 E Buckingham, Garland, TX 75040, United States
Return shipping costs are not refunded. For items over $75 we recommend a trackable service or shipping insurance, as we can’t refund a return that never reaches us.
Refunds
Approved refunds go back to your original payment method within 3–5 business days of us receiving your return. Sale items can be replaced but not refunded.
Late or missing refunds
Check your bank account again, then contact your card company or bank, since refunds can take a few days to post. Still nothing? Email [email protected] and we will look into it.
Cancellations
Orders can be cancelled for a full refund until they go into production. Once printing has started an order can no longer be cancelled.
Gifts
If the item was marked as a gift and shipped straight to you, you’ll receive store credit for an approved return. Otherwise the refund goes to the person who placed the order.